Virtual Health Care
What to Know
If you and/or your eligible dependents are enrolled in a DuPont Medical Plan, you have access to virtual health care services, including board-certified doctors, 24/7 from the comfort of your home, or on your schedule, wherever you are.
About Virtual Health Care
Virtual health care is included as part of your DuPont Medical Plan benefits and is available 24 hours a day, seven days a week. These services can help you get care when:
- It’s not convenient to leave work
- Your regular provider isn’t available
- You have a non-emergency health concern after office hours
You can meet with a provider by phone or video, and the provider can assess your condition, manage your care, and prescribe medication to your local pharmacy when appropriate. Below is an overview of the virtual health care options available to you.
Ongoing Primary Care (Adults Only)
CVS Virtual Care offers comprehensive, ongoing primary care, like visiting a regular primary care provider but as a virtual experience. With CVS Virtual Care, adults age 18 and older enrolled in a DuPont Medical Plan can receive:
- Ongoing management of chronic conditions (such as asthma and diabetes)
- Wellness visits and annual health assessments
- Follow-up care after in-person visits
- Medication adjustments and refills
The Best Part?
Visit with the same dedicated primary care provider using a secure, easy to use platform, so your care stays consistent, and you can build a relationship.
When you begin your relationship with CVS Virtual Care, you’ll receive a Welcome Kit, which includes a blood pressure and heart rate monitor at no cost to you.
To get started with virtual primary care call 1-866-211-5678 or visit the CVS Virtual Care website.
Telemedicine
Adults and children over 18 months who are enrolled in a DuPont Medical Plan can access 24/7 telemedicine through CVS Virtual Care for many minor illnesses and injuries such as:
- Sinus, respiratory, and urinary tract infections
- Common colds and flu
- Sore throats and ear infections
- Allergies and rashes
Telemedicine is a convenient option when you need help—especially after hours—for common, non-emergency conditions.
To get started with 24/7 telemedicine call 1-800-835-2362 or visit the CVS Virtual Care website.
Need More Virtual Care Options? Don’t Forget About Teladoc
In addition to telemedicine services through CVS Virtual Care, you can also access a wide range of board-certified doctors through Teladoc Health. Services include but aren’t limited to expert medical opinions, nutrition and dermatology support. To get started with Teladoc Health, call 1-800-835-2362 or visit the Teladoc Health website.
Virtual Physical Therapy
With Hinge Health you can receive virtual physical therapy at no cost to you to help reduce joint and muscle pain, recover from injuries, and improve mobility. Hinge Health provides personalized support that includes:
- A care plan tailored to your everyday activities and long-term goals (and designed to treat multiple areas of the body at once)
- Short, guided exercise sessions—often as little as 15 minutes, anytime, anywhere—using the Hinge Health app
- One-on-one support from a physical therapist or health coach
- Real-time feedback with precise motion tracking to help improve form and build confidence
Hinge Health is a great place to start if you’re experiencing back, knee, hip, neck, or shoulder pain, or other musculoskeletal issues. Call 1-855-902-2777 or visit the Hinge Health website to get started today.
Primary Care on Your Time
See how CVS Virtual Care makes it easier to fit primary care into your life.
