Health Advisors
What to Know
Managing your health and benefits can be challenging—but you don’t have to do it alone. With Aetna One Advisor (A1A), you have an entire team behind you every step of the way, to simply your health care so you can live your best life.
Aetna One Advisor (A1A) Overview
Aetna One Advisor (A1A) is available at no cost to all DuPont Medical Plan participants and their enrolled spouse or domestic partner and dependents. Through A1A, you and your loved ones have access to a range of personalized guidance to help you feel your best. Here are some examples of what A1A can support you with:
- Answering questions about your DuPont Medical Plan.
- Finding in-network providers, urgent care centers, labs, and more.
- Scheduling appointments with your providers.
- Helping you understand any recent diagnoses.
- Simplifying your medicine and track prescriptions.
- Identifying programs to help you manage stress or other conditions.
- Explaining how to save money by staying in-network.
Here are a few examples of common questions A1A can answer:
- Is my upcoming procedure going to be covered?
- Why was I billed for this test?
- Can you help me find an in-network provider?
- I was just diagnosed with diabetes—now what?
- What type of questions should I ask my doctor during my annual physical?
In addition, A1A offers several specialized programs, which include:
- Health and wellness support—a 24-hour nurse line, virtual care through Teladoc and CVS Virtual Care, integrated pharmacy services, institutes of excellence for members facing fertility challenges, and transgender support centers.
- Chronic condition support—Special assistance for knee and hip replacement surgery through Healthy Better, as well as Transform Oncology Care for access to genetic screenings and personalized oncology support.
- Emotional support—Enhanced care management through Aetna Compassionate Care, applied behavioral analysis and behavioral health treatments for Autism, support for mental and emotional health, substance use, eating disorders, and more.
Getting Started with A1A
Connecting with A1A is easy and only takes a few minutes. Visit Aetna’s website or download the Aetna mobile app (Apple or Google Play).
You can also call the number on the back of your medical ID card, which is 1-866-603-9957, Monday through Friday, 8 a.m. to 9 p.m. ET.
