Navigating the healthcare maze can be confusing, time-consuming, and stressful. Wouldn’t it be so much simpler if you had one go-to person to guide you each step of the way? Good news! With Accolade, you do.
Accolade, a concierge-level healthcare service, is the centerpiece of our strategy for transforming the way we deliver healthcare to you and your family in 2021 and beyond. It will be your single point of contact for all of your questions about your medical, prescription drug, and behavioral health benefits — at no cost to you.
To learn more about Accolade, check out these resources:
How Accolade Works with You
Once you connect with Accolade, you and your covered family members will be assigned a dedicated Health Assistant for personalized, confidential support. Your dedicated Accolade Health Assistant will be your single point of contact to help with medical, prescription drug, and behavioral health/substance abuse care questions, big or small. Your Health Assistant will take the time to get to know you and understand your needs, while partnering with a team of doctors, nurses, and benefit specialists to support you in making the best healthcare decisions possible.
Accolade is designed to complement — not replace — your medical plan and simplify your healthcare experience. Think of Accolade as a trusted resource who works for you and your family, can answer your questions, and works with your medical plan to resolve issues and report the results back to you.
Not enrolling in DuPont medical coverage? Accolade can still help. Accolade can answer your questions about benefit eligibility and enrollment, DuPont health and well-being programs, treatment decision support, and medications. You’ll also have 24/7/365 access to Accolade’s nurse line. Accolade services are provided to at no cost to you.
How to Work with Accolade
Count on your Accolade Health Assistant to help you:
|During Your New Hire Enrollment Period||Year-Round|
|And a lot more!|
Questions About Your 2020 Coverage, Billing, and Claims?
Continue to contact your 2020 medical (Aetna or Highmark Blue Cross Blue Shield) and behavioral health (ComPsych) carriers for assistance.
If You Have Questions About Benefit Enrollment, or About theBenefits Other Than Medical
Note that Accolade doesn’t replace the DuPont Connection Web Portal, the DuPont Connection Service Center, or the individual carriers when you have questions or need help with DuPont benefits other than medical, prescription drug, and behavioral health. Please continue to use DuPont Connection (or the individual carriers) for questions regarding the Healthy Living Program, dental, vision, life insurance, Health Savings Account, Flexible Spending Accounts, the Retirement Savings Plan, the Employee Assistance Program, and more.
Continue to reach out to those resources for support throughout 2021.
How to Get Started
It’s easy to connect with your Health Assistant – even on the go:
You’ll be given your Health Assistant’s direct phone extension so you can connect with your Health Assistant whenever you have medical-related questions or concerns.
Alternatively, you can call DuPont Connection at 1-833-253-7719 (select “Health and Wellness,” then “Accolade Health Assistant”) to be connected with your Accolade Health Assistant.
Connect with Accolade Anytime
Going forward, you can continue to contact your Health Assistant through DuPont Connection (select “Health and Wellness,” then “Accolade Health Assistant”); once connected with Accolade, enter your Health Assistant’s extension when prompted). Or, you can:
Accolade Health Assistants are available Monday through Friday, from 8:00 a.m. to 11:00 p.m., ET. Outside of regular hours or on holidays, you’ll be connected with Accolade’s nurse line when you call. The nurse line is available 24/7/365.
Don’t wait to get started. Connect with Accolade today!
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