Dupont

Get to Know Accolade

Navigating the healthcare maze can be confusing, time-consuming, and stressful. Wouldn’t it be so much simpler if you had one go-to person to guide you each step of the way? Good news! With Accolade, you do.

Accolade, a concierge-level healthcare service, is the centerpiece of our strategy for transforming the way we deliver healthcare to you and your family in 2021 and beyond. It will be your single point of contact for all of your questions about your medical, prescription drug, and behavioral health benefits — at no cost to you.

To learn more about Accolade, check out these resources:

How Accolade Works with You

Once you connect with Accolade, you and your covered family members will be assigned a dedicated Health Assistant for personalized, confidential support. Your dedicated Accolade Health Assistant will be your single point of contact to help with medical, prescription drug, and behavioral health/substance abuse care questions, big or small. Your Health Assistant will take the time to get to know you and understand your needs, while partnering with a team of doctors, nurses, and benefit specialists to support you in making the best healthcare decisions possible.

Accolade is designed to complement — not replace — your medical plan and simplify your healthcare experience. Think of Accolade as a trusted resource who works for you and your family, can answer your questions, and works with your medical plan to resolve issues and report the results back to you.

Not enrolling in DuPont medical coverage? Accolade can still help. Accolade can answer your questions about benefit eligibility and enrollment, DuPont health and well-being programs, treatment decision support, and medications. You’ll also have 24/7/365 access to Accolade’s nurse line. Accolade services are provided to at no cost to you.

How to Work with Accolade

Count on your Accolade Health Assistant to help you:

During Your New Hire Enrollment Period Year-Round
  • Understand and compare your medical plan options for 2021
  • Choose the medical coverage that best meets your needs for 2021
  • Confirm a provider’s current network status
  • Connect with health and wellness programs, like Virgin Pulse
  • Learn about tools and resources for your medical benefits, like the Medical Expense Estimator
  • Get the most from your medical, prescription drug, and behavioral health benefits
  • Request a new, extra, or replacement member ID, if needed (and receive the card by mail)
  • Understand your medical plan options
  • Understand and manage your medical care for both a new diagnosis and ongoing medical and behavioral health/substance abuse conditions (including pregnancy)
  • Resolve medical billing and claims issues
  • Confirm your provider is in-network
  • Find a new in-network provider
  • Schedule a doctor’s appointment for you or your covered family member
  • Learn about tools and resources for your medical benefits, like the Medical Expense Estimator
  • Obtain a prior authorization for a test or procedure
  • Learn how a test or procedure is covered
  • Prepare for a doctor’s visit or hospital stay
And a lot more!

Questions About Your 2020 Coverage, Billing, and Claims?

Continue to contact your 2020 medical (Aetna or Highmark Blue Cross Blue Shield) and behavioral health (ComPsych) carriers for assistance.

If You Have Questions About Benefit Enrollment, or About theBenefits Other Than Medical

Note that Accolade doesn’t replace the DuPont Connection Web Portal, the DuPont Connection Service Center, or the individual carriers when you have questions or need help with DuPont benefits other than medical, prescription drug, and behavioral health. Please continue to use DuPont Connection (or the individual carriers) for questions regarding the Healthy Living Program, dental, vision, life insurance, Health Savings Account, Flexible Spending Accounts, the Retirement Savings Plan, the Employee Assistance Program, and more.

Continue to reach out to those resources for support throughout 2021.

How to Get Started

It’s easy to connect with your Health Assistant – even on the go:

  • Visit member.accolade.com
  • Text 3YRK to 67793 to download the Accolade mobile app. Message and data rates may apply. Visit accolade.com for Accolade’s privacy policy.
  • Call 1-877-383-4756, Monday through Friday, from 8:00 a.m. to 11:00 p.m., ET

You’ll be given your Health Assistant’s direct phone extension so you can connect with your Health Assistant whenever you have medical-related questions or concerns.

Alternatively, you can call DuPont Connection at 1-833-253-7719 (select “Health and Wellness,” then “Accolade Health Assistant”) to be connected with your Accolade Health Assistant.

Connect with Accolade Anytime

Going forward, you can continue to contact your Health Assistant through DuPont Connection (select “Health and Wellness,” then “Accolade Health Assistant”); once connected with Accolade, enter your Health Assistant’s extension when prompted). Or, you can:

  • Call Accolade directly at 1-877-383-4756 and enter your Health Assistant’s extension when prompted
    • If your Health Assistant isn’t available, you can leave a voicemail, request a callback, or speak with another Health Assistant
  • Access the Accolade website from work using single sign-on through DuPont Connection or from home at member.accolade.com
  • Send a secure message to your Health Assistant through the Accolade mobile app (available from the App Store or Google Play)
    • You can also text 3YRK to 67793 to download the Accolade mobile app. Message and data rages may apply. Visit accolade.com for Accolade’s privacy policy.

Accolade Health Assistants are available Monday through Friday, from 8:00 a.m. to 11:00 p.m., ET. Outside of regular hours or on holidays, you’ll be connected with Accolade’s nurse line when you call. The nurse line is available 24/7/365.

Don’t wait to get started. Connect with Accolade today!

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